RiftHub
Get in touch
Email [email protected], or use Feedback in the app's Profile tab: that one already carries your app version and device model, which makes bugs much faster to track down.
To speed things up, tell us what you were doing, what you expected, and what happened instead. A screenshot helps.
Common questions
Which devices are supported?
iPhone and iPad on iOS 18.2 or later, and Apple Silicon Macs. The app is free on the App Store.
A card is missing or has wrong details
Email us the card name and set, or report it from the card's page in the app. The catalog is updated in place, so fixes reach every device without an app update.
Scanning does not recognise my card
Scanning reads the card's printed text, so it needs steady, even light and the whole card in frame. Sleeves with glare and heavy wear are the usual culprits. Cards can always be added by hand from Dex.
I cannot sign in
Sign-in uses your Google or Apple account. If it fails repeatedly, close the app, check your connection and try again, and if it still fails, email us the exact message you see.
The app says it needs an update
Older builds are eventually blocked when the server changes in ways they cannot handle. Update RiftHub from the App Store to continue.
Account and data
Your account holds your profile, collection, decks, listings and messages. You can delete it at any time from Profile → Settings → Delete account in the app; deletion removes your data from RiftHub.
If you cannot reach the app to do it, email us from the address linked to your account and we will handle it. Deleting your account sets out both routes, and exactly what is removed and what is kept.
Report abuse
Trades, chat and profiles can be reported from inside the app, and you can block another user from their profile. For anything urgent, email us with the username and what happened.